Is there an enterprise or custom plan for AI voice agents in India?
Yes. Outpero's self-serve rates are Standard ₹5 and Premium ₹6.8 per connected minute, and custom and enterprise plans go as low as ₹3.5/min, quoted on the customer's volume and requirements. A custom plan can also cover builds and integrations scoped to your operation, and enterprise concurrency, reporting or compliance needs discussed up front. Prices exclude 18% GST.
What a custom or enterprise plan means
Self-serve is the default way to use Outpero: sign up at app.outpero.com, use the 50 free credits, and pay ₹5 (Standard) or ₹6.8 (Premium) per connected minute, with no setup fee, no monthly base fee and no contract. A custom or enterprise plan is a separate conversation for operations that outgrow that. The price is set from your volume and your requirements, and the lowest it goes is ₹3.5/min.
Three things are discussed up front:
- —Volume pricing: a per-minute rate quoted against the connected minutes you expect to use.
- —Custom builds and integrations: work scoped to how your operation runs, such as an internal system your calls must read from or write to.
- —Enterprise requirements: concurrency, reporting and compliance needs, raised at the start instead of after launch.
Anything else a quote contains is agreed in that conversation, so ask for it in writing rather than expecting to find it on a pricing page.
Illustrative example: self-serve against a custom rate
This is illustrative arithmetic, not a quote. The rate a business is offered depends on its volume and requirements, and ₹3.5 is the lowest level, not a promise.
| Hypothetical month | Self-serve Standard | Custom rate at ₹3.5/min |
|---|---|---|
| Connected minutes | 20,000 | 20,000 |
| Rate per minute | ₹5 | ₹3.5 |
| Talk time | ₹1,00,000 | ₹70,000 |
| With 18% GST | ₹1,18,000 | ₹82,600 |
The gap in that month is ₹30,000 before GST. The 20,000 minutes is just a round number for the sum, not a threshold for asking.
When self-serve is enough
- —Spend is steady and modest, and ₹5 or ₹6.8 per minute already fits what a call is worth to you.
- —The standard product covers the job: instant callbacks, bulk campaigns, inbound answering and voice broadcast, with calendar, WhatsApp and webhook options.
- —You want to start today without a conversation. Credits never expire, so you can top up as you grow.
When to ask for a custom quote
- —Monthly connected minutes are large enough that a rupee or two per minute is a real line in the budget.
- —Your calls need to connect to internal systems and that work has to be scoped.
- —A procurement, reporting or compliance team has requirements to settle before launch.
- —You need a level of simultaneous calls that is worth planning with someone rather than adding channel by channel.
A sensible path is to pilot on self-serve first. Real call logs give you connected minutes, average call length and the share of calls that end in a booking, which are the numbers a quote should be built on.
Want to hear an AI voice agent handle this on a real call?
Follow-up questions
Do I have to move to a custom plan once my volume grows?
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No. Self-serve stays available at Standard ₹5 and Premium ₹6.8 per connected minute, with no contract. A custom or enterprise plan is something you ask for when volume or requirements justify a conversation, not an automatic switch. Prices exclude 18% GST.
Is ₹3.5 per minute available on the self-serve plan?
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No. ₹3.5/min is the lowest rate that custom and enterprise plans reach, quoted on volume and requirements. It is not a self-serve tier. Self-serve is Standard at ₹5 and Premium at ₹6.8 per connected minute, and both exclude 18% GST.
What should I bring to a custom quote conversation?
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Bring your expected monthly connected minutes and average call length, ideally from a self-serve pilot, plus the languages you need, how many calls must run at once, the systems the agent should connect to, and any reporting or compliance requirements your organisation has.