How much does an IVR system cost in India?
IVR cost in India varies widely by vendor and size: published plans range from a few thousand rupees a month for a small team to annual toll-free plans in the tens of thousands, plus setup, number and usage charges. Knowlarity, for example, lists toll-free plans from Rs 21,000 a year. An AI voice agent costs ₹5 per connected minute on Outpero, with no setup fee.
What goes into an IVR bill
- —The number: a virtual, toll-free or 1800 number, often rented monthly or yearly.
- —The platform: a plan priced per user, per agent or per bundle of minutes.
- —Call charges: inbound and outbound minutes, sometimes billed beyond an included amount.
- —Setup and recording: building the menu tree and recording prompts, sometimes charged once.
- —Changes: each menu update may need support time or a fee.
Published prices from three vendors
| Vendor | Published price (checked 14 Oct 2026) | Note |
|---|---|---|
| Knowlarity | Toll-free plans Rs 21,000 to Rs 46,200 a year; contact-centre plans from INR 1,999 per agent per month | Also sells IVR and virtual numbers |
| MyOperator | Sedan ₹5,000 per month and SUV ₹15,000 per month, 10 users each | IVR, routing and call recording for a human team |
| Exotel | Plans from $70 per month, billing unit not stated | Contact-centre stack, quotes on request |
Vendors change prices, and these plans bundle more than IVR, so treat them as a guide and request a quote for your own call volume.
IVR versus an AI voice agent
An IVR routes callers through a menu: press 1 for sales, 2 for support. It is cheap at routing, but callers dislike menus, and it cannot answer a question outside the tree. An AI voice agent answers the enquiry itself, qualifies it, books an appointment and logs the call, in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam or Indian English.
On Outpero there is no setup fee and no monthly base fee. Inbound calls are billed on connected talk time at ₹5 (Standard) or ₹6.8 (Premium) per minute, plus ₹649/month for a dedicated number including 1 channel. A 3-minute enquiry on Standard costs ₹15. Prices exclude 18% GST.
Which is right for you
Keep an IVR if calls must be routed to many departments and a human team answers them. Choose an AI voice agent if most calls are enquiries, bookings and FAQs that a person would answer the same way each time. Some businesses use both: the AI answers first and transfers to your team when a person should take over.
Want to hear an AI voice agent handle this on a real call?