Instant calling or a bulk campaign
AI Inbound Enquiry Handling on Your Business Number
Inbound enquiry handling with an AI voice agent means every call to your business number is answered promptly, the caller's questions are answered from your own information, and the enquiry is qualified and logged before anyone on your team touches it. Outpero's AI employee does this 24/7 in seven Indian languages, books appointments or visits in your calendar, and sends each call's recording, transcript, summary and captured fields to your dashboard and webhook.
* Time from the lead reaching Outpero to the first ring, under normal conditions. It depends on how quickly your lead source delivers the lead.
At a glance
AI Inbound Enquiry Handling on Your Business Number: the short version
| How it works here | |
|---|---|
| How it starts | Runs on a trigger or on a list, depending on the job |
| Languages | Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English |
| It captures | Caller name, Product or service asked about, Where they found your number, Budget or order quantity |
| You measure it by | share of inbound enquiry calls answered, and share logged with every qualifying field filled |
| Cost | No setup fee · from ₹5/min · number ₹649/month · Prices exclude 18% GST |
Why inbound enquiry handling breaks when people do it
Phone enquiries peak exactly when a small team is busiest: Monday mornings, lunch hours, the day an ad goes live or a listing gets featured on IndiaMART or JustDial. Calls land on a receptionist who is also billing, or a salesperson who is in a meeting, so some ring out, some are rushed and very few are written down properly. The business pays for the ad and then loses the enquiry to a busy tone, and nobody can say afterwards how many calls came in or what callers wanted.
Step by step
How it works
- 01Give the AI employee your business information: services, prices or price ranges, timings, locations, eligibility rules and the questions callers ask most often.
- 02Write the qualifying questions and describe a good enquiry, for example budget, locality and possession timeline for a property enquiry, or quantity and delivery city for a B2B order.
- 03Publish the number the agent answers on your ads, website, Google Business Profile and directory listings so enquiry calls reach it.
- 04The agent answers, identifies what the caller wants, handles their questions in their language and works through the qualifying questions conversationally.
- 05It books a slot or site visit in your calendar and sends details on WhatsApp, or, for requests it cannot settle, captures the request and flags it for a callback.
- 06Each call reaches the dashboard and your webhook with a summary, sentiment and the fields you asked for, ready to sync into your CRM or a Google Sheet.
Hear how a call goes
A sample inbound enquiry handling call
A coworking space in Koramangala, Bengaluru; the caller found the number on Google Business Profile and asks something the knowledge base does not cover. · Runs in Kannada with English words; shown here in English.
- Outpero AIHello, thank you for calling Deskwise Coworking, Koramangala. I am the AI assistant. How can I help you today?
- CallerI want dedicated desks for four people, starting next month. What is the monthly rate?
- Outpero AIHappy to help. Our dedicated desks are priced per seat per month, and the exact rate depends on the lock-in period. Are you a startup or an established company, and when exactly do you want to start?
- CallerStartup, six people in total. From the first of next month. Sorry, can you do the invoice with GST, in the company name?
- Outpero AIYes, we issue a GST invoice in your company's name. So it is four dedicated desks from the first. Would a one-year or a three-month term suit you?
- CallerThree months first. Also, is there parking for four-wheelers? Four of us come by car.
- Outpero AII do not have the parking details in front of me, and I do not want to guess. I will note it as a question for the manager, and he will confirm it when he calls you. Could I get your name and a good time for the callback?
- CallerNaveen. Tomorrow morning after 10 is good.
- Outpero AIThank you, Naveen. I can also book a tour for tomorrow at 11 am, so you can see the space and meet the manager together. Shall I do that?
- CallerYes, book the tour at 11.
Fields captured: Naveen, startup of six, four dedicated desks, start on the 1st, three-month term, GST invoice needed, parking question flagged for the manager. Tour booked tomorrow at 11 am in the manager's calendar, lead source noted as Google Business Profile, summary posted to the CRM.
An example written to show the shape of the call, not a recording or a customer result.
What it captures on every call
Measured on: share of inbound enquiry calls answered, and share logged with every qualifying field filled.
Connect it
How the trigger reaches Outpero
| Where it comes from | How it gets to the agent |
|---|---|
| Business number on listings | Publish the Outpero-answered number on your Google Business Profile, ads, website and directory listings, so callers reach the agent. |
| Knowledge base | Upload your services, price ranges, locations, timings and common questions so answers come from your own facts. |
| Calendar | Connect the manager's calendar so tours and visits are booked into real open slots while the caller is still on the line. |
| Spreadsheet or CRM sync | Each call's summary and fields reach your webhook, ready to add to a Google Sheet or CRM row. |
| WhatsApp follow-up | The agent sends the tour details, location and brochure on WhatsApp so the caller has them as soon as the call ends. |
Results go back out the same way: a webhook you provide, or a live spreadsheet or API call mid-call. WhatsApp messages and calendar bookings are opt-in per employee.
Opening line
How it opens the call
नमस्ते, Sri Sai Interiors में call करने के लिए धन्यवाद। बताइए, modular kitchen चाहिए या पूरे flat का interior — और flat किस area में है?
“Hello, thank you for calling Sri Sai Interiors. Tell me, do you need a modular kitchen or the interior for the whole flat — and which area is the flat in?”
The same call runs in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English.
Price it
What inbound enquiry handling would cost you
Estimate: inbound enquiry handling
Defaults are an example for inbound enquiry calls handled, not a promise. Change any number to match your business.
Calls that actually connect — unanswered calls are not billed.
1 channel is included with your number; each extra is ₹649/month.
- Talk time per month
- 3,120 min
- Calling (₹5/min)
- ₹15,600
- Number + 2 channels
- ₹1,298
- Subtotal
- ₹16,898
- GST (18%)
- ₹3,042
About ₹16 per connected call before GST.
Run it well
What to track — and what goes wrong
| Track | How to read it |
|---|---|
| Enquiry calls answered | Compare answered calls against calls that used to go unanswered at peak times to see the coverage you gained. |
| Tours or visits booked per enquiry | Read this by lead source to find which listings produce callers who actually want to come. |
| Unanswered-question list | Each question the agent flags is a gap in the knowledge base; fix the most repeated ones first. |
| Callbacks flagged versus completed | If flagged callbacks are not completed quickly, the enquiry is lost even though the call was answered well. |
- !Publishing the number before loading real prices and policies, so early callers get vague answers.
- !Writing qualifying questions that sound like a form; keep them conversational and few.
- !Never reading the flagged questions, so the same gaps return every week.
- !Failing to track which listing the caller found the number on, losing the lead-source signal.
It is not the right tool for complex negotiations or for businesses where each caller expects a specific named person. It is also unnecessary if your phone is always answered live by a trained person.
Questions people ask
How is AI enquiry handling different from an IVR?
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An IVR makes the caller listen to a menu and navigate options, then usually ends in a queue or a voicemail. Outpero's agent simply asks how it can help, understands a reply like 'mujhe 2BHK ka rate jaanna tha' and answers it, asks follow-up questions and books the next step. The caller gets an answer on the first call, and you get a structured record instead of a menu log.
Can it give accurate prices and availability?
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It answers only from what you give it: the knowledge base, a live Google Sheet it can read during the call, or a custom API on your inventory or booking system. If a caller asks something that is not covered, the agent says the team will confirm and flags the question for a callback, rather than guessing a number and creating a promise you have to honour.
What happens when a caller insists on speaking to a person?
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Outpero does not connect live calls to your staff. The agent acknowledges the request, asks enough to make the callback useful — what it is about, a good time, the best number — and flags it in the summary and webhook. Many teams route those flags to a WhatsApp group or a CRM task so the right person calls back within the hour during working time.
Does it work for enquiry calls from IndiaMART or JustDial?
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Calls reach the agent when the number on the listing, or the number those platforms forward calls to, is the one Outpero answers. Check how your listing routes calls before switching. Enquiries that arrive as forms rather than calls are better handled by instant lead calling through Zapier, Make or a webhook, where the agent rings the buyer back within 30 seconds.
What does inbound enquiry handling cost?
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You pay for connected talk time only, at ₹5/min on Standard or ₹6.8/min on Premium, from prepaid credits that never expire. A dedicated number is ₹649/month including compliance and carrier fees. There is no setup fee, no monthly base fee and no contract, so a business with seasonal enquiry spikes pays more only in the busy months.
How much does an AI voice agent for inbound enquiry handling cost?
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Outpero has no setup fee and no monthly base fee — you pay only for connected talk time, from ₹5 per minute (1 credit = ₹1, credits never expire), plus ₹649/month for a dedicated calling number. You pay only for the minutes the agent is actually talking. Prices exclude 18% GST.
Keep reading
Industries that use it
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