Instant calling or a bulk campaign
AI Calls for COD Order Confirmation
An AI voice agent for COD order confirmation calls every cash-on-delivery buyer shortly after they order, confirms the product, amount and address, and flags fake or impulse orders before they ship. Outpero can trigger the call from a new-order webhook within 30 seconds or run the day's orders as a bulk campaign, then writes each confirmation back to a Google Sheet or your store's API.
* Time from the lead reaching Outpero to the first ring, under normal conditions. It depends on how quickly your lead source delivers the lead.
At a glance
AI Calls for COD Order Confirmation: the short version
| How it works here | |
|---|---|
| How it starts | Runs on a trigger or on a list, depending on the job |
| Languages | Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English |
| It captures | Order confirmed, cancelled or unreachable, Corrected address and landmark, Pincode, Preferred delivery time |
| You measure it by | RTO rate on COD orders and share of orders confirmed before dispatch |
| Cost | No setup fee · from ₹5/min · number ₹649/month · Prices exclude 18% GST |
Why COD order confirmation breaks when people do it
Cash on delivery is still a large share of ecommerce orders in India, especially beyond the metros, and a meaningful portion of COD parcels come back as RTO — refused at the door, sent to an incomplete address, or ordered on impulse. Each return costs forward and reverse shipping plus inventory stuck in transit. Brands know a confirmation call helps, but a team calling hundreds of orders a day in Hindi, Tamil or Telugu is expensive, and orders placed at night wait until the next afternoon, when the buyer has cooled off.
Step by step
How it works
- 01A new COD order triggers a webhook from Shopify, WooCommerce or your order system via Zapier or Make, or the day's orders are uploaded as a CSV.
- 02The agent calls the buyer, names the product and the COD amount, and asks them to confirm the order.
- 03It checks the delivery address, landmark and pincode, and fills in anything incomplete.
- 04Where you run a prepaid offer, it mentions it and sends the payment link over WhatsApp; cancellations are recorded with a reason.
- 05Confirmed, cancelled and unreachable statuses are written to a Google Sheet or your order system through a custom API call before the order is packed.
Hear how a call goes
A sample COD order confirmation call
A cash-on-delivery order for a kurta set, called a few minutes after it was placed on an online store. · Runs in Hindi, switching to English mid-call; shown here in English.
- Outpero AIHello, am I speaking with Pooja Sharma? I'm an AI assistant from Jaipur Threads. You just placed an order for a cotton kurta set, ₹1,299, cash on delivery. Shall I confirm it?
- CallerHaan, confirm kar do.
- Outpero AIThank you. Let me check the address: Flat 4B, Shanti Apartments, Malviya Nagar, Jaipur. Is that right?
- CallerYes, but sorry, can we speak in English? My husband is also listening and he prefers it.
- Outpero AIOf course. The pincode is missing on the form. Could you give me the six-digit pincode?
- CallerIt is 302017, Malviya Nagar.
- Outpero AIThanks. Is there a landmark that will help the delivery person find you?
- CallerOpposite the grocery store, near the metro pillar.
- Outpero AINoted. If you prefer to pay now by UPI, I can send a link on WhatsApp so there is no cash needed at the door. Would you like it?
- CallerNo, cash on delivery is fine.
- Outpero AINo problem. Your order is confirmed and will ship today. Thank you, Pooja ji.
Order confirmed, pincode 302017 and landmark added, language preference switched to English, prepaid link offered and declined, status written to the order sheet as Confirmed so the order moves to packing.
An example written to show the shape of the call, not a recording or a customer result.
What it captures on every call
Measured on: RTO rate on COD orders and share of orders confirmed before dispatch.
Connect it
How the trigger reaches Outpero
| Where it comes from | How it gets to the agent |
|---|---|
| Shopify or WooCommerce order event | A Zapier or Make scenario watches new orders with COD payment and sends the name, phone, items and amount to Outpero by webhook. |
| Daily orders CSV | If your store has no automation, upload the day's COD orders as a CSV every morning and confirm them in a bulk campaign. |
| Order status in a Google Sheet | The agent writes Confirmed, Cancelled or Unreachable into the order row, and your packing team filters on that column. |
| Custom API to your order system | For a custom store, the agent calls your API to update the order status and corrected address right after the call. |
Results go back out the same way: a webhook you provide, or a live spreadsheet or API call mid-call. WhatsApp messages and calendar bookings are opt-in per employee.
Opening line
How it opens the call
नमस्ते, आपने अभी हमारी website से ₹1,299 का cotton kurta set cash on delivery पर order किया है — क्या मैं order confirm कर दूँ?
“Hello, you just ordered a cotton kurta set for ₹1,299 on cash on delivery from our website — shall I confirm the order?”
The same call runs in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English.
Price it
What COD order confirmation would cost you
Estimate: COD order confirmation
Defaults are an example for cod orders confirmed, not a promise. Change any number to match your business.
Calls that actually connect — unanswered calls are not billed.
1 channel is included with your number; each extra is ₹649/month.
- Talk time per month
- 3,900 min
- Calling (₹5/min)
- ₹19,500
- Number + 3 channels
- ₹1,947
- Subtotal
- ₹21,447
- GST (18%)
- ₹3,860
About ₹5 per connected call before GST.
Run it well
What to track — and what goes wrong
| Track | How to read it |
|---|---|
| Confirmed versus cancelled orders | A rising cancel share can mean impulse buying from an ad offer rather than a calling problem. |
| Unreachable share | A high share means calls may be placed at the wrong hours or the checkout is accepting fake numbers. |
| Address corrections captured | Frequent fixes show your form is missing fields, such as pincode or landmark. |
| RTO on confirmed versus unconfirmed orders | Comparing these two groups over time is the cleanest evidence of whether confirmation is paying for itself. |
- !Calling hours after the order, when the buyer has forgotten it, instead of within minutes.
- !Not stopping packing until the status is back, so unconfirmed orders still ship.
- !Skipping address and pincode checks, then paying for failed deliveries later.
- !Pushing prepaid so hard on the call that genuine buyers cancel.
If almost all your orders are prepaid, there is little to confirm. Very low-value COD orders may also cost more to call than they save on returns.
Questions people ask
How soon after the order should the confirmation call happen?
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As soon as possible — ideally within minutes, while the buyer still remembers ordering. Outpero can dial within 30 seconds of the order webhook. Orders placed late at night are better held for a morning bulk campaign, so buyers are not woken up and the confirmation still lands before the warehouse packs the parcel.
What if the buyer does not pick up the confirmation call?
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Run unreachable orders through a bulk campaign with retries — two or three attempts spread across the day. Many brands hold an order that stays unreachable after every attempt, or send a WhatsApp asking the buyer to confirm, rather than shipping blind. The rule is yours; the agent writes the status so your order system can apply it.
Can the agent convert COD orders to prepaid?
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It can make the offer if you run one — for example a small discount for paying now — and send the payment link over WhatsApp during the call. Whether the buyer actually pays is confirmed by your payment gateway, not the agent. Keep the offer to one line; a long pitch on a confirmation call tends to raise cancellations.
Does it work for COD buyers in smaller towns?
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Yes, in Hindi, Tamil, Telugu, Marathi, Kannada, Malayalam and Indian English, switching between a language and English mid-sentence. That covers most COD buyers across North and South India. Buyers in West Bengal, Gujarat, Punjab or Odisha can usually be confirmed in Hindi or English, but the call will not be in their first language.
How much does a COD confirmation call cost?
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A confirmation usually takes 40 to 70 seconds. At ₹5/min on Standard that is roughly ₹3.3 to ₹5.8 per order, against a return trip that typically costs far more in shipping and blocked stock. There is no setup fee or monthly fee; you pay only for connected minutes from prepaid credits that never expire.
How much does an AI voice agent for COD order confirmation cost?
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Outpero has no setup fee and no monthly base fee — you pay only for connected talk time, from ₹5 per minute (1 credit = ₹1, credits never expire), plus ₹649/month for a dedicated calling number. You pay only for the minutes the agent is actually talking. Prices exclude 18% GST.
Keep reading
Industries that use it
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