AI voice agents for retail chains

Yes. Outpero's AI voice agent handles retail chains calls end to end — running store-opening, sale and order-pickup campaigns to the chain's opted-in customer base. It works 24 hours a day in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English, switching to English the moment the caller does.

For retail chains, an Outpero AI employee will run campaigns announcing new stores, end-of-season sales and launches to opted-in customers near each store; confirm click-and-collect and home-delivery orders, and remind customers whose orders are waiting at the store; run post-purchase feedback and NPS calls by store, flagging complaints for the store manager; reactivate loyalty members who have not shopped in six months with an offer you define. Every call is recorded, transcribed and summarised automatically.

Outpero has no setup fee and no monthly base fee — you pay only for connected talk time, from ₹5 per minute (1 credit = ₹1, credits never expire), plus ₹649/month for a dedicated calling number. A full-time telecaller doing the same job costs around ₹18,000 a month, works one shift and handles one call at a time. Prices exclude 18% GST.

Under 30 seconds from the enquiry landing. That matters here because retail chains collect phone numbers at every billing counter but rarely use them beyond SMS blasts customers ignore. Store openings, end-of-season sales and new collections go unannounced to the people most likely to come, click-and-collect orders sit uncollected, and feedback arrives only as an angry online review. Store staff are serving customers on the floor, so calling falls to nobody.

Promotional calls are governed by TRAI's Telecom Commercial Communications Customer Preference Regulations 2018. Bulk campaigns screen lists against DND, calls go out from a DLT-registered line, and you should call only customers who gave their number with consent to hear from you. Keep calls short, name the brand immediately and mark anyone who opts out. Consent captured at billing makes the programme easier to defend.

Segment the list before upload — by store, city, last purchase date or loyalty tier — and run separate campaigns with the right store name, address and offer in each script. With extra channels for more calls at once, a chain can run a city launch, a sale announcement and feedback calls side by side, each with its own calling window.

Store, visit date, a rating, what went well, what did not, staff mentioned and whether the customer wants a call from the manager, plus recording, transcript and sentiment. Results go to the dashboard and your webhook, so regional managers can compare stores weekly. Complaints flagged on the call reach the store manager before the customer posts a public review.

Yes. There is no setup fee or monthly base fee, so a small chain pays only for connected minutes. The bigger question is data: if your billing system captures phone numbers and purchase dates, you have enough to run reactivation and feedback campaigns. If it does not, start capturing numbers with consent at the counter before investing in calls.