AI voice agents for pharmacies

Yes. Outpero's AI voice agent handles pharmacies calls end to end — running monthly refill-reminder campaigns for chronic patients and confirming orders before dispatch. It works 24 hours a day in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English, switching to English the moment the caller does.

For pharmacies, an Outpero AI employee will call chronic-care customers a few days before their monthly refill falls due and take the repeat order; confirm cash-on-delivery medicine orders before dispatch to cut refusals at the door; follow up on orders stuck because the prescription is missing, unclear or expired, and ask for a fresh upload on WhatsApp; write the confirmed refill, quantity and delivery slot to your order sheet live on the call. Every call is recorded, transcribed and summarised automatically.

Outpero has no setup fee and no monthly base fee — you pay only for connected talk time, from ₹5 per minute (1 credit = ₹1, credits never expire), plus ₹649/month for a dedicated calling number. A full-time telecaller doing the same job costs around ₹18,000 a month, works one shift and handles one call at a time. Prices exclude 18% GST.

Under 30 seconds from the enquiry landing. That matters here because a pharmacy's best customers are chronic patients — diabetes, blood pressure, thyroid — who refill every month. When a refill slips, they buy from whichever chemist or app is nearest, and the pharmacy rarely notices the loss. Online orders add another leak: cash-on-delivery medicine orders are refused at the door, and orders stall because the prescription upload is missing or unreadable and nobody calls to ask for it.

No, and it should be scripted not to. Dosage, substitutions and drug interactions are for the pharmacist or the prescribing doctor. The agent confirms what the customer ordered last time, takes the repeat order or a change in quantity, and flags any clinical question for a pharmacist callback. Keeping it to logistics is both safer and closer to what the Drugs and Cosmetics Act expects of a pharmacy.

The agent does not decide whether a prescription is valid. It can check your order data, through a spreadsheet or custom API, for whether a prescription is on file and when it was issued, and ask the customer to upload a fresh one on WhatsApp if your pharmacist has flagged it. The dispensing decision stays with the registered pharmacist, as the law requires. The agent's job is to stop orders stalling quietly.

From your own data. Most pharmacies export the last purchase date and pack size from their billing software, work out the next due date, and upload a campaign list each week. Calls go out a few days before the due date, within calling windows you set, with retries for anyone who did not pick up. Confirmed orders go to your webhook or a Google Sheet for packing and dispatch.

Many already reorder over the phone, so the format is familiar — the difference is that the call comes to them. The agent speaks clearly, repeats the medicine names back and confirms the delivery address before closing. If someone prefers a person, the agent notes it and your staff call back, and that preference is recorded so future campaigns skip them. Elderly patients often value the reminder more than younger ones.