AI voice agents for BPOs and call centres

Yes. Outpero's AI voice agent handles BPOs and call centres calls end to end — taking the repetitive first-level calls, overflow and after-hours volume so human agents handle the conversations that need them. It works 24 hours a day in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English, switching to English the moment the caller does.

For BPOs and call centres, an Outpero AI employee will answer overflow and after-hours inbound calls on a dedicated +91 number, and qualify or resolve the routine ones; run first-touch outbound calls on a list, such as lead qualification, appointment confirmation and payment reminders, for a client's campaign; call back missed and abandoned calls so no enquiry is left without a response; run feedback and NPS surveys with the answers captured as structured fields. Every call is recorded, transcribed and summarised automatically.

Outpero has no setup fee and no monthly base fee — you pay only for connected talk time, from ₹5 per minute (1 credit = ₹1, credits never expire), plus ₹649/month for a dedicated calling number. A full-time telecaller doing the same job costs around ₹18,000 a month, works one shift and handles one call at a time. Prices exclude 18% GST.

Under 30 seconds from the enquiry landing. That matters here because a BPO or call centre is paid for conversations, so every idle seat, absent agent and unanswered overflow call costs margin. Volume is uneven: campaign launches, month-end payment due dates and festival sales produce surges that the roster cannot absorb, while nights and Sundays are expensive to staff. Attrition means new agents are constantly in training, and the repetitive first-level calls, which are the bulk of the work, are the least rewarding for good people to do.

It replaces the repetitive part of the work, not the whole floor. First-level calls with predictable answers, overflow and after-hours volume are where it fits. Complaints, negotiations and anything that needs empathy or judgement should stay with people. Most centres use the AI to absorb volume and then use the freed agent hours for quality, retention and harder calls, with transfer to the team when needed.

An agent is a salary of roughly ₹15,000–₹25,000 a month plus seat, supervision and training, for one call at a time and one shift. Outpero charges from ₹5 a minute of connected talk time, with ₹649 a month for a number that includes one channel and ₹649 for each extra. Unanswered calls are not billed, and all prices exclude 18% GST. High volumes get custom rates and setup help.

Each Outpero employee has its own instructions, so you can set up a separate employee for each campaign or client process, with its own script and fields. Whether to bill clients per call or per campaign is your commercial decision. For large or ongoing volumes, contact Outpero about custom rates and setup help rather than assuming a standard arrangement.

Every call has a recording, transcript, summary, sentiment and the custom fields the client asked for, along with the credits it used. The dashboard has call logs, a leads database, analytics and CSV export, and results can be sent to a webhook for every call, completed calls only, or voicemail only. That gives account managers a clean record to share with clients.