How do I test an AI voice agent before going live?
Test an AI voice agent through the same path real leads will use — submit your own test form or upload a small list of team numbers — and play difficult callers: interrupt, switch language, ask about price, say ‘not interested’, go silent. Read every transcript and summary, fix the script, and repeat until 20–30 test calls run clean. Then go live on a small slice of real leads first.
A test checklist
| Scenario | What to check |
|---|---|
| Ideal lead who says yes to everything | Reaches the goal, books the slot, captures every field |
| Caller interrupts mid-sentence | Agent stops and responds to the interruption |
| Caller replies in English to a Hindi opener | Agent switches smoothly |
| Price question | Correct figure, no invented discounts |
| Question outside the script | Honest fallback, question recorded |
| ‘I'm busy, call later’ | Asks for a time, records it |
| ‘I never filled any form’ | Apologises and ends politely |
| Silence or a bad line | Checks once, then ends gracefully |
Test the data, not just the conversation
- —Do the custom fields hold clean values, or full sentences that your CRM cannot sort?
- —Does the webhook payload arrive, and do fields map to the right CRM columns?
- —Does a calendar booking create a real event at the right time?
- —Does the WhatsApp message go out with the correct details?
- —Do local names — Whitefield, Kukatpally, Andheri, Velachery — come out correctly in transcripts?
Use real voices and phones
Ask colleagues who did not write the script to take test calls, ideally from a moving car, a busy road or a noisy shop. People who know the script answer too politely; real leads do not.
Soft launch
Go live on one lead source or a small share of leads at low concurrency for the first few days. Read transcripts daily, fix what breaks, then widen. Discovering a mispronounced project name after 20 calls is cheap; after 2,000 calls it is a reputation problem.
Keep a simple log of each test: the scenario, what went wrong, and the script change you made. It stops the same issue being fixed twice and gives the next person who edits the agent a record of why each line exists.
You get 50 free credits at signup — about ten minutes of talk time on the Standard voice at ₹5 a minute, enough for a first round of short test calls. There is no setup fee and no monthly base fee, so testing costs only the minutes you use.
Want to hear an AI voice agent handle this on a real call?