What documents do I need for DLT registration?
Operators ask for proof of who the business is and who is authorised to act for it, typically business registration and identity documents plus an authorised signatory's details. The exact list differs by operator and business type, so read it on the operator's DLT portal. If you call through a provider that already runs a DLT-registered line, you may not need to register separately.
What the documents are for
DLT registration under TRAI's TCCCP Regulations 2018 links every commercial sender to a verified identity. Operators therefore want to confirm that the business exists, where it is, and that the person registering can bind it. The paperwork is built around those three checks.
The kinds of document usually requested
| Purpose | Typical kind of document |
|---|---|
| Business identity | Proof of registration or constitution of the entity, such as a company, partnership, proprietorship or trust |
| Tax identity | The entity's PAN and, where applicable, GST details |
| Address | A proof of the registered business address |
| Authorised signatory | A letter of authorisation and the signatory's own identity and contact details |
| Contact | A working mobile number and email for verification |
This list describes the general pattern, not a guaranteed checklist. Operators set their own requirements and update them, and a regulated business may be asked for more.
How to avoid a rejected application
- —Use the exact legal name and address on every document; mismatches are a common reason for rejection.
- —Make sure the signatory's authority is documented, not assumed.
- —Keep digital copies in the format and size the portal asks for.
- —Confirm that the contact number can receive verification messages.
Do you have to register yourself?
Not necessarily. Outpero's calls go out on a DLT-registered calling line, and the ₹649/month dedicated number includes the compliance and carrier fees attached to it. For calling enquiries and customers, many businesses can therefore start without a separate registration.
A business with its own promotional programme, commercial SMS or sector regulation by RBI, SEBI or IRDAI often still needs its own principal-entity registration. Confirm with your provider and your telecom operator, or ask counsel, before launching a campaign. This is general information, not legal advice.
Allow time for corrections. If an operator returns an application, the reason is usually a mismatch or a missing authorisation rather than a refusal of the business itself, and resubmitting with corrected documents is normal. Ask your provider what it needs from you, such as your entity ID if you hold one, so campaigns are not delayed by paperwork discovered at the last minute.
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