Bulk campaign or voice broadcast
Service Alert Voice Broadcasts for Outages and Closures
A service alert broadcast is a recorded voice call that tells everyone affected about an outage, a schedule change or a closure, plays the message once and hangs up; it is not an AI conversation. Outpero sends an uploaded audio file or text read in its own voices to your uploaded list at a lower rate than AI conversation minutes, which makes it a quick way to reach a whole area, route or class when the news cannot wait for people to check SMS.
* Time from the lead reaching Outpero to the first ring, under normal conditions. It depends on how quickly your lead source delivers the lead.
At a glance
Service Alert Voice Broadcasts for Outages and Closures: the short version
| How it works here | |
|---|---|
| How it starts | Works through a list you upload or schedule |
| Languages | Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English |
| It captures | Call status: answered, not answered, busy or failed, Connected duration of each answered call, Date and time of each attempt, Area, route or class segment from your CSV |
| You measure it by | share of affected customers reached during the incident, and inbound support calls per incident |
| Cost | No setup fee · from ₹5/min · number ₹649/month · Prices exclude 18% GST |
Why service alerts broadcast breaks when people do it
When broadband goes down across a colony, a school shuts for heavy rain, a bus route changes or a clinic's doctor is suddenly on leave, the support line fills with the same question within minutes. Staff answer one call at a time while dozens more ring out, and customers who never got the news turn up at a closed gate or file a complaint. SMS alerts are often read late or not at all, and many parents, patients and older subscribers only take notice when someone calls.
Step by step
How it works
- 01Keep ready lists by area, route, branch or class so the right people can be reached quickly, and draft a few standard alert texts in advance.
- 02When something happens, write the alert: what has happened, who is affected, what they should do and when the next update will come.
- 03Synthesise it from text in Outpero's voices for speed, or upload a recorded message from the principal, branch head or network team.
- 04Send it to the affected list; each answered call plays the alert and ends.
- 05Watch answered and unanswered counts in the dashboard and send a second round to numbers that did not pick up.
- 06Send an all-clear broadcast when service resumes, and let Outpero's AI employee answer inbound calls on your number with the incident details loaded, so follow-up questions are handled too.
Hear how a call goes
A sample service alerts broadcast call
A voice broadcast, not an AI conversation: a Hyderabad broadband provider plays one outage notice to subscribers in the affected areas, then an all-clear later. · Runs in Telugu with English words such as 'internet' and 'fibre'; shown here in English.
- Outpero AI[Recorded message plays to the first subscriber, Mr. Rao] Hello, this is an automated assistant notice from FastNet Broadband. Internet service is down in Madhapur and Kondapur because of a fibre cut. Our team is working on it, and service is expected back by 6 in the evening. We regret the inconvenience.
- Caller[Second subscriber, Ms. Fatima, picks up] Hello?
- Outpero AI[The same recording plays] Hello, this is an automated notice from FastNet Broadband. Internet service is down in Madhapur and Kondapur because of a fibre cut. Our team is working on it, and service is expected back by 6 in the evening. We regret the inconvenience.
- Caller[Third subscriber, Mr. Prakash, picks up, hears 'Internet service is down' and hangs up]
- Outpero AI[The recording was cut off by the hang-up after a few seconds. The call is logged as answered with a very short connected duration.]
- Caller[A fourth number rings out and nobody picks up]
- Outpero AI[At 4 pm the retry round plays the same notice to the numbers that did not answer] Hello, this is an automated notice from FastNet Broadband. Internet service is down in Madhapur and Kondapur. Service is expected back by 6 in the evening.
- Caller[Picks up the retry] Hello? Ah, so that is why the router light is red.
- Outpero AI[At 5:40 pm the all-clear broadcast plays to everyone who answered earlier] Hello, this is FastNet Broadband. Internet service in Madhapur and Kondapur has been restored. If your connection still does not work, please restart your router, and call our support line if the problem continues.
- Caller[Mr. Rao picks up the all-clear] Hello?
The dashboard lists every number as answered, not answered or failed with connected duration, so the network team can see who heard the notice and who needs a retry. The outage notice and the all-clear were separate broadcasts to the same Madhapur and Kondapur segment. Nobody could ask a question, so support calls still arrive at the helpline or at the inbound AI employee.
An example written to show the shape of the call, not a recording or a customer result.
What it captures on every call
Measured on: share of affected customers reached during the incident, and inbound support calls per incident.
Connect it
How the trigger reaches Outpero
| Where it comes from | How it gets to the agent |
|---|---|
| Subscriber billing system | Export active subscribers with their area as a CSV and keep one ready list per locality, so an outage list takes minutes to send. |
| Network operations team | The NOC decides the affected localities and the expected restoration time, and hands the text to whoever sends the broadcast. |
| Text synthesised in Outpero voices | Type the notice in Telugu or English and choose a voice, which avoids waiting for anyone to record audio during an outage. |
| Support ticket tool | A webhook or Zapier step can add the 'notified' status to the ticket of every subscriber who heard the alert. |
| Inbound line on your number | After the broadcast, the AI employee on your number can take follow-up questions with the incident details already loaded. |
Results go back out the same way: a webhook you provide, or a live spreadsheet or API call mid-call. WhatsApp messages and calendar bookings are opt-in per employee.
Opening line
How it opens the call
नमस्ते, यह FastNet Broadband की ओर से सूचना है। Madhapur और Kondapur में fibre cut की वजह से internet service बंद है। हमारी team काम कर रही है, शाम 6 बजे तक service वापस आने की उम्मीद है। असुविधा के लिए खेद है।
“Hello, this is a notice from FastNet Broadband. Internet service is down in Madhapur and Kondapur because of a fibre cut. Our team is working on it, and service is expected back by 6 in the evening. We regret the inconvenience.”
The same call runs in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English.
Price it
What service alerts broadcast would cost you
Estimate: service alerts broadcast
Defaults are an example for outage notices played, not a promise. Change any number to match your business.
Calls that actually connect — unanswered calls are not billed.
1 channel is included with your number; each extra is ₹649/month.
- Talk time per month
- 18,720 min
- Calling (₹5/min)
- ₹93,600
- Number + 4 channels
- ₹2,596
- Subtotal
- ₹96,196
- GST (18%)
- ₹17,315
About ₹3 per connected call before GST.
Run it well
What to track — and what goes wrong
| Track | How to read it |
|---|---|
| Answered share by area | A low answered share in one locality suggests that list is stale or the calling hour is wrong, not that the outage is smaller. |
| Time from fault to first broadcast | Measure from the moment the network team confirms the cut to the moment the first call is dialled, and shorten the slowest step. |
| Support calls in the hour after the notice | If support volume stays high after a broadcast, the message left something out, such as the expected time or what to do next. |
| Retry pickup | Count how many unanswered numbers connect on the second round, to decide whether a retry is worth sending during short outages. |
- !Sending the notice without a restoration time, which only produces more calls to the helpline.
- !Using one big subscriber list, so people in unaffected areas receive an outage message.
- !Forgetting the all-clear broadcast, so subscribers keep assuming the service is still down.
- !Expecting the broadcast to answer questions, when it plays once and the call ends.
A broadcast is the wrong tool when each affected customer needs an individual answer, such as a compensation claim or a technician visit. Route those to the inbound AI employee or a person.
Questions people ask
How quickly can a service alert broadcast go out?
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Most of the time goes into preparation, not sending. If segmented lists by area, route or class are already saved as CSVs and a standard alert text is drafted, a new alert is a matter of editing the text, choosing a voice and starting the broadcast. Synthesised text is faster than recording audio in an emergency, and the dashboard shows answered and unanswered numbers as calls complete.
Can a service alert be sent in the evening or at night?
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Alerts about a customer's own service are service communications, not promotions, but courtesy still matters. A school closure announced at 8 pm for the next morning is expected and welcome; a broadband update at 11 pm usually is not, unless the outage affects something urgent. Send the alert as soon as it is useful, keep it short, and avoid repeat rounds late at night.
Can customers ask questions after hearing the alert?
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Not on the broadcast call itself, which plays the message and ends. Mention a number to call in the alert, and have Outpero's AI employee answer that number 24/7 with the incident details in its knowledge base. It can explain the outage, note complaints, take a callback request and log everything, which keeps your human team free to fix the actual problem.
Should a school use a voice broadcast or WhatsApp for closures?
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Both, ideally. WhatsApp groups reach parents who check their phones, but messages get buried in busy groups and some parents or grandparents do not read them. A short broadcast in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam or English reaches every registered number as a ringing phone, which is why many schools use voice for closures and timetable changes that cannot be missed.
What does a service alert broadcast cost?
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Broadcast calls are billed at a lower rate than AI conversation minutes, from prepaid credits that never expire, with no setup fee and no monthly base fee. Because alerts are short, often 15 to 25 seconds, each answered call uses very little talk time. The inbound AI calls that follow an alert are billed at the normal ₹5 or ₹6.8 per minute tiers.
How much does an AI voice agent for service alerts broadcast cost?
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Outpero has no setup fee and no monthly base fee — you pay only for connected talk time, from ₹5 per minute (1 credit = ₹1, credits never expire), plus ₹649/month for a dedicated calling number. You pay only for the minutes the agent is actually talking. Prices exclude 18% GST.
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