Can I run several AI calling campaigns at the same time?
Yes. Outpero sells concurrency as channels: a channel is one call at a time on your number, the ₹649/month number includes 1 channel, and each extra channel is ₹649/month, so 3 channels run 3 calls at once. That is enough to run, say, a lead-qualification campaign, a payment-reminder campaign and a feedback survey side by side, each with its own AI employee, brief, voice and calling window.
How the limits fit together
| Item | Limit |
|---|---|
| Calls at once | One per channel |
| Included channels | 1, with the ₹649/month number |
| Extra channels | ₹649/month each, added or removed any month |
| Works for | Instant, bulk and inbound calls |
Planning campaigns in parallel
Think of each campaign as a separate desk with its own telecaller. Give each a distinct job and a separate AI employee with its own brief, and give each a channel so they can run at the same time.
- —Sales desk: new and older leads, qualification and booking, on Standard or Premium voices.
- —Collections or reminders desk: payment, EMI or renewal reminders on a Standard voice, within strict calling hours.
- —Service desk: feedback, NPS or onboarding calls to recent customers.
Instant calling, inbound and broadcasts alongside
Instant lead calling, where the agent dials each new enquiry within 30 seconds, runs as leads arrive from your webhook. Inbound answering picks up calls to your business number. Voice broadcasts play one fixed message to a list. Plan all of these together, so a burst of new leads, a large campaign list and a broadcast do not reach the same customer on the same day.
Avoiding overlap
- 01Deduplicate across lists. A customer in both a renewal list and a cross-sell list should get one call, not two.
- 02Stagger calling windows if campaigns target similar customers.
- 03Keep separate outcomes and webhook routing per campaign, so reports show which campaign produced which result.
When channels are not enough
If you need more campaigns at once than you have channels, add a channel at ₹649/month or combine similar jobs. One reminder campaign can handle several reminder types if the CSV includes a column saying which reminder applies, and the brief tells the agent how to handle each. Fewer, better-designed campaigns are also easier to monitor and improve.
Want to hear an AI voice agent handle this on a real call?