Sales
What is COD confirmation?
COD confirmation is the practice of contacting a customer after they place a cash-on-delivery order, and before it ships, to confirm they placed it and still want it.
Also called: cash on delivery verification, COD verification call, order confirmation call
Cash on delivery remains a large share of Indian ecommerce orders, particularly outside the metros, and COD orders are the ones most often refused at the doorstep because the customer has paid nothing upfront. A confirmation call or WhatsApp message catches fake orders, impulse purchases and wrong addresses before the brand pays for forward shipping. Orders that cannot be confirmed can be held, nudged to prepaid, or cancelled.
Every COD order refused at the door costs forward and return shipping plus blocked inventory, so filtering bad orders before dispatch is one of the most direct margin levers a D2C brand has. Calls work where SMS links get ignored. Outpero can call new COD orders, confirm the address and intent in the customer's language, and send a WhatsApp message right after the call.
What is COD confirmation?
+
COD confirmation is the practice of contacting a customer after they place a cash-on-delivery order, and before it ships, to confirm they placed it and still want it. Cash on delivery remains a large share of Indian ecommerce orders, particularly outside the metros, and COD orders are the ones most often refused at the doorstep because the customer has paid nothing upfront. A confirmation call or WhatsApp message catches fake orders, impulse purchases and wrong addresses before the brand pays for forward shipping. Orders that cannot be confirmed can be held, nudged to prepaid, or cancelled.
Why does COD confirmation matter?
+
Every COD order refused at the door costs forward and return shipping plus blocked inventory, so filtering bad orders before dispatch is one of the most direct margin levers a D2C brand has. Calls work where SMS links get ignored. Outpero can call new COD orders, confirm the address and intent in the customer's language, and send a WhatsApp message right after the call.
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