What is Call summarisation?

Call summarisation is the automatic generation of a short written account of a phone call, covering what was discussed, what was agreed and what happens next, from its transcript. A language model reads the transcript and condenses it, often alongside structured fields such as budget, preferred date or interest level. It replaces the after-call notes human agents are meant to write and frequently skip at the end of a long shift. Quality depends on the transcript underneath and on how clearly the business specifies what the summary must capture.

After-call work is where human telecallers lose time and where lead information is quietly lost. A consistent summary turns every call into a usable CRM record. Outpero writes a summary for each call together with the custom fields the business asked it to capture, and delivers both to the dashboard and to the business's webhook.