Outpero

What an AI voice agent can do on a call

An Outpero AI employee does more than talk. It recognises returning callers, sends WhatsApp messages, calls your own APIs, books into your calendar and hands the call to your team, then writes up every call. Each feature below explains how it works, how to set it up and what it does not do.

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Caller memory

Caller memory lets an Outpero AI voice agent remember a number's earlier calls and auto-reschedule callbacks. Opt-in, per employee, and deletable.

WhatsApp messages during and after calls

An Outpero AI voice agent can send an approved WhatsApp template during or after a call from your own Meta, Interakt or AiSensy account. Template only.

Custom API actions

Connect your own API to an Outpero AI employee. The agent decides when to call it, collects the inputs from the caller and speaks from the response.

Post-call webhooks

Outpero posts each finished call's transcript, summary, outcome and captured fields to your URL, with optional HMAC signing. Limits and payload explained.

Google Calendar booking

Connect Google Calendar to an Outpero AI voice agent so it books appointments mid-call, within your business hours, in IST. Settings, limits and a sample call.

Knowledge base training

Teach an Outpero AI voice agent your prices, policies and FAQs by typing, photo, voice note or a webpage URL. Review what it learns, test in a sandbox chat.

Lead intake API and integrations

Send leads from Meta, Zoho, LeadSquared, IndiaMART or any tool to Outpero with one POST. Step-by-step guides, CSV upload and call-status lookups.

Call retries and calling windows

How Outpero retries unanswered calls, keeps to calling hours, detects voicemail and reschedules callbacks. Defaults, limits and every setting explained.

Call data capture and summaries

Outpero turns every AI call into an outcome, a summary, sentiment and the fields you defined, with recording and transcript in the dashboard and CSV export.

Do-Not-Call and consent controls

Outpero keeps an account Do-Not-Call list enforced at import, lead arrival and dial, with consent attestation and a recording notice. No automatic NDNC scrub.

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