What should a compliant AI call script include?

The opening fifteen seconds

Most compliance risk is settled in the first few lines. A good opening identifies the business, explains why it is calling, mentions recording and, as a matter of trust, says it is an AI assistant. For example: 'Namaste, this is Asha, an AI assistant from Greenleaf Solar. You asked about rooftop solar on our website this morning. This call is recorded for quality. Is now a good time?'

A script checklist

1. 01Business name and reason for calling in the first sentence.
2. 02Recording notice.
3. 03Identity check before discussing account or loan details.
4. 04Content limited to the enquiry or service the customer expects.
5. 05No guaranteed returns, fake scarcity or 'offer ends in ten minutes' pressure.
6. 06Sector disclosures: RERA registration number for property, policy terms for insurance, risk statements for investments.
7. 07A clear way to stop: 'If you would prefer not to get these calls, just say so.'
8. 08Complaints, disputes and anything the agent is unsure of captured for a team callback.

Dark patterns to avoid

The Central Consumer Protection Authority's Guidelines for Prevention and Regulation of Dark Patterns 2023 list practices such as false urgency, confirm shaming, forced action and subscription traps. They were written mainly for apps and websites, but the same tactics are just as unfair on a phone call, so keep them out of the script.

Language matters

A script in Hindi, Tamil or Telugu must carry the same disclosures as the English version. Translate the compliance lines carefully, not loosely, and have someone fluent check them.

How Outpero fits

Outpero agents follow the script and instructions you write, in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam or Indian English, and capture fields such as opt-out requests and callback needs on every call.