Outpero

Sales

What is Speed to lead?

Speed to lead is how quickly a business makes first contact with a new enquiry after it is submitted.

Also called: lead response time, time to first call

It is the sales-team name for lead response time, and the research on it is consistent. The 2011 Harvard Business Review lead-response study found that firms which tried to contact a lead within an hour were nearly seven times as likely to qualify it as firms that tried even an hour later. Indian buyers on Meta lead ads, IndiaMART or property portals typically enquire with several vendors at once, so the first business to call often sets the terms of the conversation.

Why it matters

Speed to lead is the cheapest conversion lever most businesses have, because the leads are already paid for. It breaks down at night, on Sundays and whenever the team is busy on other calls. Outpero's instant lead calling dials a new enquiry within 30 seconds of it arriving from a lead ad, website form or CRM, at any hour.

What is Speed to lead?

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Speed to lead is how quickly a business makes first contact with a new enquiry after it is submitted. It is the sales-team name for lead response time, and the research on it is consistent. The 2011 Harvard Business Review lead-response study found that firms which tried to contact a lead within an hour were nearly seven times as likely to qualify it as firms that tried even an hour later. Indian buyers on Meta lead ads, IndiaMART or property portals typically enquire with several vendors at once, so the first business to call often sets the terms of the conversation.

Why does Speed to lead matter?

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Speed to lead is the cheapest conversion lever most businesses have, because the leads are already paid for. It breaks down at night, on Sundays and whenever the team is busy on other calls. Outpero's instant lead calling dials a new enquiry within 30 seconds of it arriving from a lead ad, website form or CRM, at any hour.

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