Voice AI
What is Turn-taking?
Turn-taking is how a voice system decides when the caller has finished speaking and it is its turn to reply.
Get it wrong in one direction and the agent interrupts mid-sentence; wrong in the other and there is a long silence after every reply. It is genuinely hard in Indian languages, where speakers often pause mid-sentence to think, and in code-switched speech where a pause before an English word is normal rather than final.
Poor turn-taking is the most common reason a technically accurate voice agent still feels unnatural. Outpero tunes this specifically for Tenglish calls, where a pause before an English word is normal mid-thought, not the caller finishing.
What is Turn-taking?
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Turn-taking is how a voice system decides when the caller has finished speaking and it is its turn to reply. Get it wrong in one direction and the agent interrupts mid-sentence; wrong in the other and there is a long silence after every reply. It is genuinely hard in Indian languages, where speakers often pause mid-sentence to think, and in code-switched speech where a pause before an English word is normal rather than final.
Why does Turn-taking matter?
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Poor turn-taking is the most common reason a technically accurate voice agent still feels unnatural. Outpero tunes this specifically for Tenglish calls, where a pause before an English word is normal mid-thought, not the caller finishing.
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