Telephony
What is SIP trunk?
A SIP trunk is a virtual connection that carries phone calls over the internet instead of over traditional physical phone lines.
It is what allows software to place and receive calls on the public telephone network. Capacity is measured in concurrent channels, and quality depends on network conditions — jitter and packet loss show up as choppy audio, which degrades speech recognition before a human would even notice a problem.
Voice AI runs on SIP. Trunk quality sets a hard ceiling on how well any agent can perform.
What is SIP trunk?
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A SIP trunk is a virtual connection that carries phone calls over the internet instead of over traditional physical phone lines. It is what allows software to place and receive calls on the public telephone network. Capacity is measured in concurrent channels, and quality depends on network conditions — jitter and packet loss show up as choppy audio, which degrades speech recognition before a human would even notice a problem.
Why does SIP trunk matter?
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Voice AI runs on SIP. Trunk quality sets a hard ceiling on how well any agent can perform.
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