Voice AI
What is LLM agent?
An LLM agent is a system built on a large language model that can take actions — calling tools, querying data, updating records — rather than only producing text.
In a voice context this is what lets the agent check live calendar availability, write to a CRM or send a WhatsApp message during the call rather than queueing the work for afterwards. The agent decides which tool to use based on the conversation, within limits its designer defines.
It is the difference between an agent that says 'someone will call you back' and one that books the appointment before hanging up. This is what lets Outpero's agent actually book the calendar slot or send the WhatsApp confirmation mid-call, rather than promising a human will follow up.
What is LLM agent?
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An LLM agent is a system built on a large language model that can take actions — calling tools, querying data, updating records — rather than only producing text. In a voice context this is what lets the agent check live calendar availability, write to a CRM or send a WhatsApp message during the call rather than queueing the work for afterwards. The agent decides which tool to use based on the conversation, within limits its designer defines.
Why does LLM agent matter?
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It is the difference between an agent that says 'someone will call you back' and one that books the appointment before hanging up. This is what lets Outpero's agent actually book the calendar slot or send the WhatsApp confirmation mid-call, rather than promising a human will follow up.
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